Damaged order / refund request #DW48213
Openrefund · opened 23h ago
Summary
Customer Ada Obi reported order #DW48213 arrived with a torn bag and spilled coffee, and requested a refund to her card.
Suggested reply
Drafted by REZ from the conversation.
Hi Ada, I'm so sorry to hear your order #DW48213 arrived with a torn bag and coffee everywhere! I've escalated your request to our support team so they can process your refund. They will follow up with you by email shortly.
Conversation
Ada Obi
My order #DW48213 arrived with the bag torn open and coffee everywhere. I want a refund to my card please. I'm Ada Obi, ada.obi@example.com
- Customer
- Ada Obi
- a***@example.com
- Why REZ escalated
- Needs an action REZ can’t take
- Email to your team
- Sent, with the full customer email and transcript. Reply to it to answer the customer.
The customer’s email is masked here because this dataset is public. The full address is only in the email.